Delivery and Returns Policy
Last Updated: November 2025
1. Delivery
We deliver within the United Kingdom only. Delivery options and charges are shown at checkout.
We also offer in-store collection at our physical location:
LáBeauté
13 Daubenton Court, Clapton Common, London E5 9AS
Delivery times are estimates and may vary during busy periods. You will receive an email notification once your order is dispatched or ready for collection.
2. Ownership & Risk
Items remain our property until you receive them. Once you (or your nominee) take possession, risk transfers to you.
3. Returns
If you are not fully satisfied, you may return eligible items within 14 days of receipt, provided they are unused, unopened, and in their original packaging.
To initiate a return, email us at labeaute@hillwood.shop with your order number and reason for return.
4. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or used:
- Perfumes
- Cosmetics
- Skincare products
Items not in their original condition or packaging are also not eligible for return.
Return postage costs are the customer’s responsibility, unless the item is faulty or incorrect. We recommend using tracked postage and retaining proof of return.
5. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or refund, including reasonable postage costs.
6. Refunds
Refunds will be processed via the original payment method (through Dojo) within 14 days after we receive and inspect the returned item.
If you chose an upgraded delivery service (e.g. Express), we will refund only the standard delivery cost.
7. Order Cancellation
If you wish to cancel an order before dispatch, please contact us immediately at labeaute@hillwood.shop. Once an order has been dispatched, standard return procedures apply.
8. Gift Cards
Gift cards purchased from LáBeauté are valid for 12 months from the date of purchase unless otherwise stated. They can be redeemed in-store or online at shoplabeaute.com toward eligible products.
Gift cards are non-refundable and cannot be exchanged for cash. Lost or stolen cards cannot be replaced, so please treat them like cash.
If you return an item purchased using a gift card, the refund will be re-issued to the same gift card balance.
9. Statutory Rights
This policy does not affect your statutory rights under UK consumer law.
10. Related Pages
Please also read our Terms & Conditions and Privacy Policy.